Oct 2017 KCB Bank Jobs Workforce Manager & Customer Experience Jobs recruitment for Workforce Manager & Customer Experience KCB Bank recruitment opportunities Oct 2017   Position To provide effective real time and effective analysis, scheduling and forecasting of human resources at the KCB Customer Experience Workforce Manager & Customer Experience Job Responsibilities Monitors forecasting effectiveness and accuracy at all levels. Ensures service levels and productivity goals are met, implements and maintains workforce management platform. Maintains and analyzes workforce performance, lead analysis ...