Baus Optical Company Limited is a key player in the optics industry in Kenya.

To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Care Executive.

Responsibilities

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Answers incoming customer calls regarding product problems, service questions and general client concerns.
• Follow up on Customer service to clients through phone calls (minimum 100 calls per day).
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and winning back frustrated clients.
• Ensuring customers receive quick service.
• Preparing monthly customer service reports.
• Ensuring accuracy of information provided to customers at all times.
• Information gathering on customer preferences and need for new products.
• Handling customer requests in a professional, timely and efficient manner.

Qualifications

• Diploma in customer care/marketing/administration/public relations (Higher
• Diploma is an added advantage)
• Minimum 3 years working experience as Customer Care Executive.
• Computer proficiency.
• Organizational skills to effectively prioritize work schedules.
• Good communication skills.
• Ability to work under pressure.

Gross Salary Ksh. 25,000/=

How to Apply

Interested candidates who meet the above criteria should apply via email to:

Email: hr@bausoptical.co.ke

The HR Manager,
P.O. Box 54948-00200,
Nairobi

Deadline: 28^th January, 2018.