Revenue Assurance & Fraud Officer Job at Sheer Logic

Perform and manage all internal controls for Fraud to ensure mitigation of fraud loss, financial exposure, errors and omissions. Institutionalize best in class Fraud mitigation processes in line with Group RAFM Governance Guidelines to achieve high levels of compliance, cash benefits by mitigating fraud risks through effective implementation of control environment and thus closing various loop holes detected, identifying and closing ongoing frauds. Detect, report, close and take proactive steps to prevent further occurrence of issues by closely liaising with CFT strictly in a time-bound manner.

Skills

• Strong analytical, technical and reporting skills
• Proficient in querying a large amount of data using SQL queries
• In-depth knowledge of GSM Networks, IN and IT Billing & Provisioning Systems
• Good understanding of data models and various IT platforms/solutions
• Should be able to work and deliver under pressure and squeezed timelines
• Take ownership for the work assigned and have good follow through skills
• Ability to consistently deliver accurate results on-time and hold others accountable
• Demonstrate ability to work in an ambiguous and fast paced environment
• Ability to successfully engage in multiple initiatives and manage multiple priorities
• Exceptional eye for details
• Ability to work effectively in a team environment as well as individually
• Quick learner to develop strong product knowledge and entire product lifecycle
• Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among project stakeholders
• Should be able to do risk analysis and document the business requirements and formulate the business processes
• Project management and planning skills
• High integrity is mandatory
• Should be able to re-define priorities and take deviations in order to support business exigencies

Responsibilities

• Performing all Fraud Management controls within the fraud universe that are not covered by the FMS
• Deep dive of exceptions highlighted by RA & FMS controls
• SIM Box detection & management – Reduce average SIM Box duration on network to <2 hours
• Manage ‘whistle blower’ alerts from hotline/ email – Open ‘case’ for all fraud alerts received form hotline/ email and investigate till conclusion or handover to Internal Audit (if staff involvement is identified)
• Fraud collaboration with Law Enforcement Agencies
• On site fraud investigations – interviews, visits to offsite locations
• Fraud risk assessment for new products & services
• E1 (ISDN) configuration checks
• Perform quality check for fraud proof features on printed airtime vouchers
• Fraud test calls
• Mystery Shopping
• Daily monitoring for high number of calls to premium to destinations, high number of manual adjustments, SIM Swaps, Logs of resetting customer PINs, HUR and NRTRD, HLR Logs for subscriber profile/service profile modifications, voucher activations vs. sales, unauthorized APIs, user IDs having rights which are not approved as per DoA, prepaid IMSIs defined as postpaid, numbers configured under test/staff/discounted tariff plans, APNs bypassing IN/Billing,
• Maintain log of Tip Offs received and investigation carried out thereby
• Analyze all alerts received from GSMA Fraud Forum
• Review SMSC short codes configured with business approved short codes

Requirements

• Degree in computer science from reputed university
• Advanced Excel preferred
• Experience of 3 years in similar position

How to Apply

In case you believe your  career objective match this exciting position, please forward your application and detailed c.v  stating your current position, remuneration, contact details by 5pm on 28^th  December  2018 recruitment@sheerlogicltd.com .