Job title: Engineer – VAS Products Development

Function: Technology

Reports to: Manager – VAS Product Development

Role Purpose: The VAS Solutions Product Development Engineer shall develop and integrate VAS Products & Services offered to clients customers with the goal of delivering high quality solutions within approved schedules.

VAS Products & Services comprise of all Value Added Services which include, but not limited to, Messaging, USSD, Content delivery, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.

The main duties are:

• Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
• Actively participate in defining strategy, roadmaps and architecture design for the VAS products.
• Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
• Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
• Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
• Develop and continuously update a knowledge base of best practice for VAS products and Service development.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.

Key accountabilities and decision ownership:

VAS Products Development

• Develop VAS solutions by translating the business requirements into technical solutions in line with the designed architecture.
• Actively participate in defining strategy, roadmaps and architecture design for the VAS products.

VAS Solutions Delivery

• Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
• Collaborate with support in the deployment of products.
• Ensure successful end to end configuration and integration is done in line with the change management process.
• Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.

Project Management

• Actively contribute to the management of the projects by ensuring timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable.

Core competencies, knowledge and experience:

Business Competencies:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high impact activity.
• Focuses on achieving maximum performance and driving continuous improvement
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems and policy to solve problems

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional and ethical standards

Working With Change

• Responds flexibly to changing situations
• Adopts to business and people aspects of change to drive performance

Project Management

• Understands scope and deliverables in terms of time, cost, quality and business benefit
• Comprehends activity schedules, dependencies and synergies
• Evaluates progress, mitigates risks and addresses issues.

Functional Competencies:

Architecture and Design

• Translates business and customer requirements into technology requirements
  Defines and realises architecture and design of systems and solutions to meet current and future business needs

Service and solution development

• Develops systems, services and solutions to agreed specifications

Testing and Evaluation

• Participates in formulation of test cases and acceptance criteria based on user requirements
• Reports and interprets test results Assesses the effectiveness of tests and testing tools

Implementation and integration

• Installs, configures, integrates and optimises systems, services and solutions

System, Service and Information Security

• Implements best practice security measures to ensure the integrity and continuity of systems, services and information Monitors security compliance

Optimisation

• Monitors systems and services to identify performance issues
• Diagnoses problems to clarify faults and recommend solutions
• Restores systems and services to normal operation
• Performs routine and non-routine maintenance to keep systems and services running
• Takes action to prevent and minimise the impact of incidents, and improve reliability

Working with partners

• Works effectively with suppliers and partners to resolve product & service related issues.

Must have technical / professional qualifications:

• BSc. Degree in Telecommunication Engineering / Electrical & Electronics engineering/Computer Science/IT.
• 2 years’ experience in a busy telecommunication / IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
• Software Engineering methodologies including Agile-oriented development.
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.

Key performance indicators:

• Delivering results – Delivers, Hungry for success. Sets & prioritizes challenging targets, is decisive and focused, manages own time & other resources, cost conscious without reducing profitability and compromising quality.
• Putting customers first – Thrive to achieve best customer experience. Seeks to prioritize and deliver highest customer outcome with agility. Work closely with other departments to build products based on customer needs.
• Recommends development options for new enterprise-wide systems, services and solutions in line with the architecture roadmap.
• Prepares comprehensive technical documentation for products and services developed.
• Adheres to principles and standards for build and configuration.
• Participates in the formulation of testing and maintenance requirements, and acceptance.
• Undertakes complex prototyping.
• Sequences multiple development packages within wider solution or architecture scope.
• Aligns development within complex cross-functional environment.
• OTD – On Time Delivery: Timely and accurate deployment on new Projects and/or service enhancements as per project timelines.
• Incorporates quality and adheres to specification during development

e-mail your CV to info@techsavanna.technology