We are pleased to announce the following vacancy in the Large Enterprise and Public Sales department within theEnterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Sector Manager, the Account Relationship Manager will be responsible for Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical; to drive and achieve revenue targets through solution selling and segment propositions.

Account Relationship Manager Job Responsibilities

Customer Acquisition And Revenue Growth

• Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
• Drive identification and adoption of relevant segment propositions;
• Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management;
• Proactive Relationship performance management and tracking;
• Grow Solution Sales within Public Sector and NGOs TML; through acquisition and penetration;
• Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.

Relationship & Baseline Retention

• Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical;
• Stimulate existing prepositions within Public sector and NGOs Vertical;
• Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives;
• Churn Management in Public sector and NGOs Vertical;
• Contract Management: Follow up on all existing contracts & renewal;
• Provide insight into the refinement of customer journey processes;
• Timely response to customer correspondence (not later than 24 Hrs.);
• Flag potential escalations timeously.

Relationship Account Development Planning

• Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
• Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

Reporting

• Manage reporting cycles (daily, weekly, and monthly);
• Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting;
• Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

NPS- Manage customer relationships to drive Net Promoter Score by:

• Maintaining strong and deep relationships with accounts under direct management;
• Follow through on all customer issues until closure;
• Maintaining communication with the customer throughout the entire customer journey.

Qualifications for the Account Relationship Manager Job

• Degree in Commerce/ ICT or a business related;
• Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP;
• Knowledge/ Work experience in ICT working with public NGOs, Civil society, and Agribusiness firms will be an added advantage;
• Strong relationship building skills, preferably from a major blue chip company;
• Ability to deliver results and meet and surpass targets;
• New business development skills;
• Be commercially savvy with a deep understanding and demonstration of solution selling.

How to Apply

Apply here for the Account Relationship Manager Job