Location: Nairobi
Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflict
- Analysing Information
- Multi-tasking
Deadline for applications is on 11th January 2016
Applications to be sent by email to apply@dumaworks.com marking the subject as “2004”, Your Full name & Phone number e.g. 2004, Barack Obama, 07xxxxxxxxx.
(1) cover letter describing your interest (please include your salary expectations / range)
(2) Your Resume (or CV) including references
Applications will be treated confidentially.
* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.