Duma Works is recruiting a Client Service Associate for one of our clients. 
The company is a start up that sells digital content  as well as various products online.

Location: Nairobi

Job Requirements

  • Have a passion for helping people solve their challenges with kindness, humour, and patience.
  • Helps people by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential solutions by analysing client needs.
  • Prepares product or service reports by collecting and analysing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Working with other senior managers to generate new accounts
Qualifications
  • 1 year experience in customer service
  • Great communication skills
  • Diploma or Bachelor’s degree in any field
Deadline for applications: 5th November 2015

How to Apply

If you are interested in this exciting opportunity, please send your CV to apply@dumaworks.com. As the subject line of your email, write “CS 1933” and please make sure to include your Name and Phone number in the message body. If you don’t follow these instructions, your application will not go through.

* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.

 



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