Product Manager – Collections & Liabilities
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
We are looking for a dynamic, self-driven and highly motivated experienced professional to come and be part of our team of talented professionals in Transactional Banking to develop, implement and corporate collection solutions and manage liabilities across the business segments.
The Role
The successful jobholder will be expected to:
- Act as a senior source of professional expertise and have principal accountability for the strategic direction and implementation of the corporate collection portfolio of products by ensuring that they are fit for purpose and are distributed & delivered to customers.
- Work closely with Business Segment RMs and Business Bankers at the branch level to enhance corporate collection proposition and work with other stake holders to develop and implement wide collection solutions for corporate customers and also deliver Transactional Banking solutions to clients of varying size and complexity jointly with the implementation team and other stake-holders
- Be responsible and accountable for the implementation and execution of several strategies to grow deposits & collection revenues while building strong relationships with key and diverse stakeholders to manage their multiple needs and ensure delivery of customer solutions.
- Generate incremental deposits and transactions to ensure increased profitability and also convert more customers for the bank and retain them as long term customers with a focus to Contribute to the overall growth of the Bank’s NFI and transactional customer base.
- Identify cross–selling opportunities when making customer contacts so as to maximize the customer value from each interaction and also co-ordinate Sales, Solution Implementation and support to ensure client satisfaction.
- Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Transactional Banking Solutions and other bank services.
- Review, evaluate and manage risks, to ensure adherence to the bank’s risk framework and wider industry regulations.
- Either through own initiative, or teams, be a pro-active member of the department, working to reduce implementation cycle time and ensure resolution of all escalated Transaction Banking complaints and challenges within the agreed turnaround time.
- Ensure reconciliation reports, tailor-made for each customer are availed to customers in a timely manner and also provide periodic MIS and metrics on progress of deals managed and provide input to management on solution implementation progress.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications:-
- A Bachelor’s degree in a business related field.
- At least 4-5 years’ banking experience, of which 3 years should be in Cash Management – Collections & Liabilities.
- Strong marketing, presentation and decision-making ability coupled with good knowledge of corporate collections solutions and other Cash Management solutions.
- In-depth knowledge of the banking sector and general operations. Detailed knowledge of bank operations, banks products, services and policies.
- A performance driver with good organizational skills.
- Excellent customer service and relationship management skills
- Good Interpersonal, leadership and decision making skills
- Excellent presentation and communication, with great report writing skills
- A performance driver with good organizational skills.
How to apply:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number PM/TB/2015 by 31st September 2015
We are an equal opportunity employer.