M-KOPA Solar is seeking:
Position Title: Technical Writer
Location: Nairobi, Kenya
 
Position Start: Immediate
 
Contract: 1 year
 
Reporting to: Head of Engineering
Overall Purpose: M-KOPA Kenya Limited seeks a skilled Technical Writer to meet the hardware / software documentation and technical writing needs of its Engineering team. 
The Technical Writer will work on a range of documentation projects, supporting various smaller teams consisting of testers, firmware developers, hardware designers, and product managers. 
The Technical Writer is expected to have a solid understanding of hardware and software development, as well as electrical engineering, manufacturing and mobile communications.

 

Introduction
About M-KOPA Solar: M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than 240,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day.
The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. 
Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for Kshs 40, or less than the price of traditional kerosene lighting.  After one year of payments customers own their solar systems outright and can upgrade to more power.
All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.  
This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company’s proprietary cloud platform, M-KOPAnet.
As of January 2015 M-KOPA employs over 500 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets.
M-KOPA has been recognised for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
 
Role Profile
Key Accountabilities
  • Research product and technology, as well as users’ information needs
  • Participate in product design process
  • Liaise with subject-matter experts to gather necessary information
  • Develop product documentation requirements
  • Write business requirements to hand over to product team
  • Write firmware specifications i.e. detailing business requirements for developers to code
  • Write and update release notes
  • Write and catalogue hardware specifications
  • Write product technical specifications
  • Manage document version control and sign-offs
  • Index and catalogue information and documents
  • Develop an architecture for information tracking
  • Create work-plans and schedules for documentation
  • Work to set standards of quality (internal, external, industry)
  • Create copy text for UI, user support manuals and developer guides
  • Create tutorials and reference materials
  • Create end-user and staff training modules
Incumbent Requirements
 
Education:
  • Engineering, software or relevant technical degree
Experience:
  • Strong understanding of hardware and software development
  • Experience in writing technical hardware and software documentation
  • Experience researching, writing, editing and proofreading technical data
  • Experience using word processing and illustration/graphics software
Knowledge/skills:
  • Excellent written English
  • Ability to grasp and translate technical concepts into clear, logical textual/visual format
  • Good interpersonal and teamwork skills
  • Proactive and creative approach to own work and problem-solving
  • Attention to quality, accuracy and detail
Remuneration: Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

How to Apply

To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the subject ENG-TW-2808
Deadline for applications is September 15, 2015.
Please Note: Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview. Therefore, if you have not heard from M-KOPA within 4 weeks of the date of the deadline your application, you should assume that you have not been successful on this occasion.

This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.



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