Vacancy: Customer Service Agent
Location: Nairobi
Job Type: Full Time
Company Description: Market leader in modern mobile credit for emerging markets
Job Overview: Ensure excellent service standard, maintaining high customer satisfaction and representing the brand’s modern and convenient customer – centric service model.
Key Responsibilities
- Efficiently and promptly resolve customer complaints and questions by clarifying the customers’ issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
- Build a good standing relationship with our customers.
- Follow communication procedures, guidelines, and policies.
- Provide accurate and complete information by using our communication methods.
- Record customer interactions
- Work with customer service manager to ensure proper service to customers is being delivered.
- Provide feedback and ideas on the efficiency of the customer service processes.
- Reliably fulfill duties during scheduled shifts, including nights and weekends
Requirements
- 2+ years’ experience in customer service
- Experience with Microsoft office suite
- Excellent written and verbal communication skills
- Able to work well under pressure
- Energetic, enthusiastic, and a team player
- A fast learning who is able to work with set targets
- Exposure to Customer Care, Dealer Care, or Call Center experiences and CRM systems is a plus
- Customer care Communication skills
- Social Media experience
- Proficient with use of Computer/laptop
- Typing skills
How to Apply
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “CS 1834?, Your Full name & Phone number.
If you don’t follow these instructions, your application will not go through.
N.B: When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793
N.B: When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793