Workforce – Resource Planning Analyst
2 Positions
Requirements
- Must have technology or statistics education
- Must have 3-4 years extensive experience
- Must have strong excel reporting skills
- Must have worked in environment where scheduling staff are planned against demand workloads
- Must have workforce planning experience in large staffing environments
- Must have experience in planning and managing real-time trend changes and optimization of schedules and demands
- Must have experience in planning more than 500 employee demand schedules and multisite operations
- Must have scheduled against demands, off days, leaves, training, demand and cost management
- Must have worked in diverse fast moving and dynamic changing environment
- Must have led teams and managed as an interface person to operations and provided direction to support business needs
- Must have been part of reporting up to management level and executives to present planning and forecasting schedules
- Must have experience in working with workforce management systems and IT systems in call center
- Must have database experience
- Must be above age of 29
- Must have vast experience in reporting on business performance of key kpis, staff, process, and service performance metrics and
- Generated from our systems and converted into standard excel reports and done trend reporting over time etc.
Applications should be sent to mwalesophy@gmail.com.
Only shortlisted applicants will be contacted.