A 3 star hotel located in Garden Estate, off Thika road is recruiting in the following positions:
Front Office Supervisor
Job Purpose: This position serves to oversee, supervise and control the reception, registration and room allocation of all guests.
Job Specifications:
- A Diploma in Front Office Operations
- At least 3 years of progressive experience in at least a 3 star hotel.
- Friendly, social and pleasant personality
- Be able to motivate and lead a team.
- Excellent time-keeping and communication skills
Job Description
- To supervise and control all reception staff.
- To organise duty rosters, ensuring that there are sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism.
- To be available during check-in periods to deal with any problems or complaints.
- To ensure that reception staff are dressed in the correct uniform and that their appearance enhances the image of the hotel.
- To ensure that guests are greeted “with a smile” and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules.
- To liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.
- To ensure co-operation and helpfulness with all front office and housekeeping departments.
- To ensure that the guest list register is updated regularly during the day and that a copy is sent to the appropriate departments.
- To liaise closely with the housekeeping department on check outs, moves, etc.
- To ensure maximum room occupancy in line with agreed policy on over bookings.
- To hold regular performance appraisals with all reception staff, identifying areas for development and training needs.
- To carry out regular on-the-job training with all reception staff to ensure that they perform their duties correctly to company standards and that the training needs identified in the performance appraisals are actioned.
Receptionists
Job Purpose: Reporting to the Front Office Supervisor this position will deliver a friendly, efficient customer service and create a warm and welcoming atmosphere for all hotel guests, with the key aim of retaining and attracting new customers.
Job Specification
- A Diploma in Front Office Operations
- At least 1 year experience in a busy hotel reception.
- Friendly, social and pleasant personality
- Be able to work unsupervised in a busy environment
Job Description
- Deliver excellent customer service, at all times
- Deal with all enquiries in a professional and courteous manner
- Administer all reservations, cancellations and no-shows, in line with company policy
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Conduct regular security checks and report any security issues to line manager
- Report any maintenance issues immediately to line manager
- Provide reports, as required, for housekeepers and management
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Housekeeper
Job Purpose: Reporting to the Operations Manager, the holder of this job will maintain a clean, sanitary, comfortable and tidy environment at the hotel.
Job Specifications:
- Diploma in House Keeping from a recognized institution
- 2 years experience in a similar role
- Knowledge of cleaning and sanitation products, techniques and methods
- Working knowledge of operating cleaning equipments
- Attention to detail
- Excellent team work, integrity and honesty
- Good planning and organizing skills
Job Description:
- Supervise cleaning personnel to ensure clean, orderly and attractive environment rooms
- Conducts orientation training of new employees in the section on housekeeping work procedures, and demonstrate use and maintenance of equipment.
- Advise front office personnel of rooms ready for occupancy.
- Maintain inventories stock to ensure adequate supplies.
- Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
- Responsible for disposal of trash, waste, and other disposable materials.
- Use safety precautions in all housekeeping services and comply with all regulations such as OSHA and relevant health departments
- Any other duty as may be assigned by the General Manager
Interested and suitably qualified candidates should send their detailed cover letter and CV indicating their current remuneration to jgichuki@tescomgroup.com.
Closing date 7th August 2015.
Only short listed candidates will be contacted.