Telesales Executives
As the first line customer liaison, the primary role is to:-
- Make contact with businesses with full information on service/program.
- Make sales by offering the correct information and enrolling new customers.
- handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target
Duties and Responsibilities:
- Contact designated clients with a target to enroll them in the program/Service.
- Increase sales by enrolling designated customers.
- Maintain customer experience levels within the quality standards stipulated.
- Handle objections by building rapport with customers.
- Record customer information and queries on the CRM.
- Adhere to Data Protection policy with regards to confidentiality of customer details.
- Adhere to escalation process as defined.
- Handle complaints in a polite and professional manner.
- Patiently listens and responds to customer queries.
- Understand and adhere to the escalation process.
Skills and Requirements
- Degree or Diploma from a recognised tertiary institution.
- Certificate holders with 2-3 years of experience in service sales shall be considered.
- Minimum 1-2 years of relevant experience in telesales environment.
- Experience in the service sales will provide an added advantage
- Knowledge of sales and marketing.
- Fluent in the English and Kiswahili Language, clear accent.(American accent will be an added advantage)
- Good IT literacy skills
- Excellent communication skills – verbal and written
- Sales oriented mindset with a high degree of persuasion skills and maturity.
- Service orientation and social perceptiveness.
- Ability to remain composed while handling stressful situations
- Organized and meticulous in carrying out duties
- Maintains a high level of integrity and observes confidentiality of client data.
- Team player with pleasant disposition
- Well presented and tactful
- Numerate and quick thinker
- Ability to multi-task
Interested and qualified candidates to send their resumes to kenyaoperations@gmail.com clearly indicating the Position on the Subject Line