Our Client is currently recruiting a Fraud and Compliance Officer
Roles
- Utilize in-house fraud monitoring tools to identify abnormal behavior or suspicious activity and take necessary action.
- Resolve customers and clients issues promptly and satisfactorily.
- Represent the department professionally in talking to internal and external customers.
- Analyze transaction patterns and respond quickly to high-risk situations.
- Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls.
- Maintain daily and monthly performance standards, including those pertaining to quality and quantity.
- Assist in customer service functions, as necessary.
- Perform all other miscellaneous duties as assigned.
Requirements
- 2-3 Years in Financial Services (either have worked with telco i.e. managing money transaction fraud and compliance auditing or in a bank
- Must have led quality team in this role
- Any call center experience is an added advantage
- Must have experience in looking at transactions and monitoring for fraud
- Must have process and compliance auditing experience
- Must have operations knowledge of call centers
- Must have Quality management experience in observation and knowledge of telco products and customer service
If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for interview will be contacted.