(USD 1500)Medical Systems Service Engineers Jobs in Kenya February 2015

 

Job Title: Service Engineer
Number of Positions: 8
 
Organization: A worldwide provider of medical and dental imaging systems and IT solutions; X-ray imaging systems for non-destructive testing; and advanced materials for the precision films and electronics markets.
Reports to Position: Equipment Service Country Specialist and Team Coordinator
Location: Kenya – TBD
Gross Salary: USD 1,500

Job Summary

The Equipment Senior Service Engineer will

  • Report to the Equipment Service Country Specialist and Team Coordinator
  • Perform all equipment corrective and preventive maintenance on the equipments commercialized in Kenya by the company directly or indirectly. 
  • Provide local L2 support
  • Keep the contact between the company, local Business Partners representatives and the company’s Emerging Markets Service Management
  • Manage any activity according the guidelines provided by the company
Primary Responsibilities

The Equipment Senior Service Engineer will be

  • Accountable for providing quality service support to the company’s XRS and Dental products
  • providing exceptional Customer and Business Partners Support in order to grant promptly and professionally  break & fix scheduling, deliver on commitment, maintain high uptime of equipment, escalate unresolved technical issue to level 2 or level 3 according to the escalation process and report to managers immediately for any significant issue;
  • Maintaining and improving the personal skills, technical level and product competency to perform professional and high quality work;
  • Managing customer requests in order to assure the required uptime also working in 24×7 shifts;
  • Reporting accurately and timely all activity in the service system, accordingly the EM XRS Service Standard Operation procedures;
  • A key resource to maintain customer loyalty and satisfaction developing the  relationship with everybody in radiographic department, business partners checking the satisfaction, feed backing any key customer concern to Account Manager and Sales & Service Manager;
  • A key resource to generate leads for the organization.  Be curious of any customer project, status, competitors, stimulate customer interest, and communicate leads and  feedback promptly to Account Manager and Sales & Service Manager;
  • Supporting tests and customer demonstrations;
Key/Critical Competencies
  • Diploma in Electronics or Mechatronics  ( Bachelor’s degree is welcome)
  • 1 year in-depth knowledge of X-ray radiology, both in terms of Digital and Computed Radiology and good knowledge in Dry film printing. Advance Technical Skill on CSH XRS Products and or Radiographer background would be a plus
  • Radiology Workflow
  • Good knowledge of IT world such as Operating Systems (Microsoft  Windows 9x/NT/2000/ME/XP; Vista and 7)
  • Network protocols and technology, Dicom Protocol;
  • Demonstrates skills in problem analysis, customer relations, organizational abilities, email & telephone etiquette, and in effective working relationships with other service/support groups;
  • Able to (team) work with virtual and remote teams.
  • Fluent Spoken and Written English is required;  additional languages are welcome
  • Demonstrated ability in using MS applications (MSWord, Excel and Power Points), Lotus Note
  • Strong leadership, problem solving and customer/channel negotiations skills
  • Ability to support site preparation and planning.
  • Strong Passion for applying new processes, tools and technology.
  • No restrictions and willingness to travel across the Country for at least 50% of the working time; available to travel outside Kenya for Technical Trainings
How to Apply

Send your CV (titled with your name) in Word format to jobs@genesisconsult.net with email subject as “Service Engineer”.

 



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