• Ensure that all operations conducted at Cashier Desk is keyed into the computer accurately
• Viewing and supervises on the bets which are placed by customers
• Confirm receipt of money sent via Mpesa, YU Cash and Orange Money
• At the end of the shift check the money to confirm everything is in order then sign before handing over
• He / She should be the single point of the customers where a customer pays his money, place the bets and will be able to serve everything at one single point
• Should be able to explain to the customers about Sportpesa and how it works showing them e.g on how to register, how to calculate the possible wins and how to play via website
• Any other duties assigned

Qualifications / Skills and Knowledge Requirement

• Diploma in Front Office Management / Customer Service / Public Relations / Accounting or any related field
• Proficiency in Microsoft offices
• Minimum of two years’ experience in a similar position
• Excellent verbal and written communication
• Ability to issue and explain good instructions
• Understanding of the proper use of work orders, priorities and schedules
• Flexible to work on shift basis
• Able to manage irate caller situations to respond to the needs of the customer promptly