Job Purpose: The Executive Housekeeper together with the management will assist in the managing and directing of the day–to–day operations of all Housekeeping functions. 

• Manage the daily activities of the Housekeeping department for all residences to include appropriate cleaning of all facilities in the penthouses, duplexes, town houses and cottages.
• Planning, organizing and directing housekeeping team members to ensure the highest degree of guest satisfaction.
• Attend to and resolving residence concerns, complaints and queries to their satisfaction.
• Develop and implement housekeeping systems and procedures.
• Daily supervision of the housekeeping staff both permanent and casuals.
• Recommend recruitment of new personnel.
• Daily supervision of the grounds keeping staff.
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Conduct inspections of all residence facilities prior to occupation by residents.
• Recruit, schedule and train all new housekeeping staff members.
• Maintain the housekeeping budget, providing billing summaries and expenses for supplies and inventory.
• Oversee the work of contracted labor regarding maintenance and repairs.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of safety standards within housekeeping department.
• Determines and maintains the department work schedule used to notify staff of new residents and ensure proper preparation before occupation.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

• Tertiary education in hospitality industry.
• 3 – 5 years experience managing a team of housekeeping employees through motivation, coaching and development in a busy set up.
• The ability to anticipate customer needs, change goals and direction quickly and Multitask.
• Working knowledge of residence management systems.
• Advanced knowledge of Housekeeping process and procedures.
• Proven experience supervising housekeeping departments.
• Ability to maintain a budget and supplies inventory.
• Excellence in customer service and crisis handling ability.
• Capable of using independent judgment/solid decision making skills ability.
• Proven comfort and experience to interact effectively with all levels of management and clientele who are majorly expatriates.