They will provide vision and leadership in developing, implementing and maintaining policies, guidelines and procedures for bank operations to ensure efficient and economic operations are delivered to the customers

• Ensure the bank consistently delivers high quality service to all customers at all times
• Develop, formulate, recommend and coordinate the implementation of policies, guidelines and procedures for credit management in the organization.
• Monitor and evaluate the credit performance and make appropriate recommendations to the CEO.
• Contribute to the development of policies guidelines and procedures for business development strategies that deliver products and services that are innovative, responsive and meet customers’ needs and expectations.
• Develop strategies and implementation plans to improve and standardize all aspects of operations.
• Liaise with external auditors and regulators to ensure that all credit transactions are compliant with existing regulatory instruments.
• Lead and manage the operations team to deliver a culture that supports and contributes to the financial objective of the business and meets service standards.
• Ensure the operations team delivers all planned and agreed department and individual performance targets.
• Develop team members through performance feedback, recommending training where appropriate, coach and mentor individuals for growth.
• Develop, formulate, recommend and coordinate policies and guidelines on record management of the organization.
• Produce timely and accurate management reports as needed for monitoring and management of business operations.
• Control the utilization, proper maintenance and custody of all assets at the branch.
• Ensure all reporting tools are available at branch level to correctly monitor all branch activities.
• Other duties as assigned

• A Degree in Finance or Business Administration.
• Minimum of five years’ experience in Microfinance or Commercial Banking at a Management position.
• Excellent credit skills knowledge.
• Strong organizational and interpersonal skills with the ability to prioritize, multitask and work under pressure.

1. Please indicate the Job Ref, followed by Job Title in the Subject line of your email application (e.g CB/HRR/003 Operations Manager …)
2. Closing date for applications is 6th November 2014
3. Please indicate expected salary in application
4. Only Shortlisted Candidates will be contacted