Main Duties & Responsibilities

1. Receive parts order by phone.

2. Receive customers at the parts counter
3. Accurately and promptly reference all parts inquiries. Performance will be up to standard when:

• A complete, and updated parts and service reference library is maintained.
• A working knowledge of basic parts product knowledge is maintained.

• All parts invoices are properly and accurately produced from the System
• All parts picking lists are properly and accurately produced for the warehouse to pick parts.
• All lost sales are promptly recorded on the System.  Lost sales above $500 must be reported to the Parts Sales Manager immediately.
• An up to date and accurate filing system kept for all completed and pending customer orders / LPO’s.
• All customers LPO’s must be filed by end of business day.

• B/O items are promptly processed to meet CIC order cut off.
• All previous days B/O declared urgent by customers or service department are located before close of second business day.
• Upon receipt of the customer-binning list from CIC, all B/O’s are immediately invoiced.
• All B/O’s are processed in line with the company’s credit policy.

• Customer and service department parts return are processed in line with PDP 24-02.
• Credit invoice is only processed when the warehouse personnel confirms that the quality of the parts meet Caterpillar standards and parts are in their original boxes.

• First degree from a reputable University preferably in Mechanical Engineering or business related degree with experience in industry sales
• 2 years relevant working experience

• Must be a team person with a responsible approach.
• Good IT skills with excel knowledge
• Accurate employee giving attention to detail.
• Ability to liaise with personnel at all levels.
• Good negotiation and communication skills
• Able to use initiative, knowledge and experience to look at improving processes