Customer Care Manager Job vacancy at Manufacturing Firm Nairobi Kenya June 2014


Customer Care Manager
Industry: Manufacturing
Location: Nairobi
Our client, an International Manufacturing firm, is looking for a Customer Service Manager with firm leadership skills and abilities to supervise a small team of employees. 
This being a supervisory position the candidate will be required to;
  • Providing leadership and support to his team
  • Innovating customer experience at a high level
  • Training staff to deliver a high standard of customer service
  • Provide administrative and operational assistance to ensure smooth product delivery to customers
  • Develop standard procedures and policies to better serve customers
  • Perform business market analysis to determine customer needs and new opportunities
  • Implement strategic plans to improve customer service and company’s revenue
  • Evaluate customer support results and prepare action plan for improvements
  • Create and run reports as necessary to discover or track customer ordering trends, manufacturing lead times, testing timetables e.t.c
Skills and Qualifications
  • Should support high IT skills
  • Degree in Business Management
  • Must have used an ERP to manage customer care activities
  • Should have at least 5 years experience in customer care supervisory position.
  • Have firm leadership skills and abilities
  • An extra customer care course is an added advantage
To apply, send CV only to by 28th June 2014. 
Kindly indicate the position applied for and minimum salary expectation on the subject line.


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