Safaricom Cloud Support Engineer Job recruitment in Kenya Today 12th February 2014


Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Cloud Support Engineer


We are pleased to announce the following vacancy in the IS Operations Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager- Customer Systems, the position holder will offer leading expert solutions and technical guidance in administration, service provision and availability of all the Safaricom Cloud Services.

This position will involve liaising with other Information technology teams, other Safaricom teams and vendors to offer quality IT services to the business.

Key Responsibilities:

  • Define and monitor data and service availability for all Cloud related Services;
  • Offer advanced administration of systems, applications and cloud related services;
  • Document and update processes and procedures in use for customer systems;
  • Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents;
  • Creating system requirements for support, and Testing of new products and systems functionality;
  • Create high quality supportability requirements and test the achievement of supportability requirements, once systems are delivered by vendors;
  • Participate in renowned research forums, and initiate ideas that improve system availability, and performance.
Role Requirements;
  • University Degree in Computer Science or related technical field;
  • MSc/MBA in relevant fields is an added advantage;
  • Advanced UNIX/LINUX knowledge;
  • Certification in any of the following cloud or related trainings is an added advantage;
  1. Cloud Technology Associate;
  2. Cloud Administrator;
  3. Cloud Developer;
  4. Cloud Security & Governance;
  5. Cloud Service Manager;
  6. Cloud Solution Architect;
  • Tibco Certification or any other enterprise EAI technology;
  • Microsoft certification: MCSD/ MCDBA is an added advantage;
  • Oracle certification in database administration or application development;
  • Network certification e.g. CCNA,CCNP or any other advanced certification is an added advantage;
  • 5 years of work experience in a networked and dynamic IT environment, at least 2 of those should be in leadership position;
  • 3 years Software development, Database administration, web administration and or advanced Support Experience;
  • 1 year experience in Cloud solution design, development and/or administration;
  • UNIX scripting, PL-SQL and MSSQL Skills;
  • Highly developed analytical skills;
  • Ability to role-model and lead customers and fellow team members.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 18th February 2014.

The Head of Talent and Resourcing,
Safaricom Limited

via E-mail to

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