Customer Engagement Associate Job Vacancy at One Acre Fund in Bungoma Kenya 2013
Organization Description
One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential.
One Acre invests in farmers to generate a permanent gain in farm income.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
Primary Duties of the Customer Engagement Associate
- Manage and handle all calls to the customer service hotline;
- Accurately diagnose each call, record the call in the database and take appropriate action;
- Make outreach calls and provide reports as requested;
- Make field visits as necessary to collect information from the farmer(s) when necessary;
- Provide accurate reports of tasks accomplished;
- Perform additional tasks as requested by the manager
One Acre Fund invests in building management and leadership capacity.
Qualifications
We are seeking professionals with one to two years of work experience, some of which will have been related to Customer Service.
- Undergraduate degree from a recognized academic institution
- Minimum C+ in KCSE or equivalent
- Work experience in a demanding professional environment such as government, business or NGO’s
- Demonstrated computer skills in email, internet usage, Microsoft Office (especially Excel)
- Strong written and oral communicator with good attention to detail
- A willingness to commit to living in Bungoma for a long-term position
- Leadership and management experience at work or outside of work
- Proven ability to set and meet targets
- Fluent in Kiswahili and English
- Ability to speak Luhya is a plus!
- Passionate about serving smallholder farmers
- Experience in customer service
- Experience in producing neat and timely reports for internal and external audiences
- Experience in communications across project teams, including coordination of meetings and memos
One Acre Fund is an equal opportunity employer.
To Apply
Email your cover letter and resume only to kenyajobs@oneacrefund.org (Subject line: Customer Engagement Associate + the place you heard of the position) and include salary expectations.